Unfortunately, the latest backup we made aren’t working because the MySQL Server weren’t able to dump the databases properly. The latest working backup we have is on 09-02-2016. If you have made any changes after that date, then you will have lost some updates/sites unfortunately.
We will be proceed to move your accounts temporarily in a short while, you do not need to make any changes if you are using our nameserver, if not, then we will give you the IP later on.
We are very sorry about this unfortunate event and give you our most sincere apologies.